GOT A QUESTION?
PERIOD WEAR
Do your pads have wings?
Yes, both our day and night pads come with wings for a secure fit and added protection.
Are your night pads longer than your day pads, or do they just offer more absorbency?
Our night pads are designed with extra absorbency to keep you protected throughout the night.
Do your tampons come with applicators, and what are they made of?
Yes, all our tampons feature applicators made from eco-friendly cardboard. Weβre all about comfort and sustainability!
How long can I wear your pads and liners for?
While you can wear your pad until itβs full, we recommend changing both pad and liner every 4-8 hours to stay fresh and comfortable.
How long can I wear your tampons for?
For optimal safety and comfort, we recommend changing your tampon every 4-8 hours, regardless of absorbency. This helps prevent Toxic Shock Syndrome and keeps you feeling fresh.
How can I make sure that I won't leak while wearing your pads or tampons?
Our pads are designed with extra absorbent layers to provide comprehensive protection from all angles, and our tampons gently expand to fit you perfectly and provide protection from all angles.
Move with confidence β we've got your back!
How are your pads and liners different from other organic cotton pads?
Many brands use organic cotton only for the top layer of their pads and liners. We use 100% organic cotton for both the top sheet and the core, so you can be sure there are no dyes, rayon, fragrance, or chlorine bleaching involved.
How are your tampons different from other organic cotton tampons?
While many brands use organic cotton only for the core of their tampons, we go the extra mile. Our security veilβthe outer layer that holds the fibers in placeβis also 100% organic cotton.
Where are your pads and liners manufactured?
Our liners are made in East Asia, using fully traceable organic and biodegradable materials.
Where are your tampons manufactured?
Our tampons are made in Europe, using fully traceable organic and biodegradable materials.
How can I trust that your pads, liners, and tampons are truly organic cotton?
Our pads, liners, and tampons are certified by GOTS, one of the most respected certifications for organic materials. You can trust that our cotton meets the highest standards.
How should I dispose of my tampon, pad, or liner once Iβm done?
Our tampons, pads, and liners are biodegradable, so just toss them in the trash. Theyβll decompose safely in a landfill.
How do I dispose of your packaging after my period?
Both the individual tampon wrappers and the product box are biodegradable. Simply toss them in the trash, and theyβll decompose in a landfill.
Arenβt menstrual cups and reusable underwear more sustainable?
Reusable options do help reduce your carbon footprint. However, our sustainably made single-source period wear also works to minimize your overall environmental impact.
ONLINE ORDERS
How can I track my online order?
After placing an order, Iβll send you an email with your order number along with a link to track your order. You can use this number to track your order status.
How long will it take to ship my order?
Most orders are fulfilled within one business day, excluding UAE public holidays. Once fulfilled, Iβll dispatch your order the next business day across the UAE. Your goodies will be with you in no time!
How are online orders shipped?
Iβve partnered with trusted third-party delivery services to ensure your package arrives safe and sound.
Can I place an order as a gift?
Absolutely! Just set the shipping address to the receiverβs address when you order. Make sure your details and billing address are correct, so youβre billed for the order.
What payment methods do you accept?
I accept Visa, Mastercard, and American Express, and Apple Pay. All online orders must be paid at the time of purchase on my website. I do not accept cash on delivery.
Where do you deliver to?
I currently deliver across the GCC, which includes the UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, and Oman. Follow me on social media or sign up for my newsletter to be the first to hear about new market expansions!
Do you charge for delivery?
Yes, delivery charges are displayed in your cart at checkout. But hereβs the good news: I offer free shipping for all subscription orders!
SUBSCRIPTIONS
How does your subscription work?
Simply place a subscription order online, and weβll take care of the rest! Your card will be automatically charged on a monthly basis, and your deliveries will be scheduled to arrive without any extra effort from you.
How can I manage my subscription?
Log into your account and click "Manage Subscription" to handle all your subscription needs.
Can I skip a delivery?
Yes, pause your subscription any time by logging into your account on my website.
Can I cancel my subscription any time?
Absolutely, cancel any time by logging into your account β no strings attached!
Can I change the products in my subscription?
Yes, you can amend your subscription products any time through your account portal.
Can I change the frequency of my delivery to match my period cycle?
Yes, adjust the delivery frequency to match your flow through your account portal.
How far in advance do I need to make adjustments to my subscription?
Make changes at least 1 business day before the next scheduled shipment date.
Can I buy a subscription as a gift?
Yes! Set the shipping address to the receiverβs address, and manage the subscription in your account. Gift-giving made easy!
SUSTAINABILITY
Do you test your products on animals?
Nope, Iβm all about kindness!
Are your period care products free from synthetic fragrances?
Yes, my tampons, pads, and pantyliners are chemical and synthetic fragrance-free.
Are your period care wrappers eco-friendly?
Yes, my wrappers are made of biodegradable, plant-based materials. Better for you and the planet!
Is your period care packaging eco-friendly?
Yes, my pouches are made of recyclable paper materials. Iβm committed to sustainability.
Is your e-commerce packaging eco-friendly?
Yes, my boxes are made of recyclable corrugated cardboard. I care about the Earth!
How can I dispose of your period care products sustainably?
Dispose of used products in the bin. Theyβre biodegradable, but donβt flush them to keep it green!
LOYALTY PROGRAM
How do I join?
Click Join Now at the top of the page or click here to get started. Log in or create an account if youβre new. Membership is free, and thereβs no cost for earning or redeeming rewards. Welcome to my inner circle!
Does it cost anything to join? Or to earn/redeem points?
Absolutely not! Membership is free, and you wonβt pay a penny to earn or redeem points.
How can I earn points?
Earn points by purchasing Adaye products and through other listed actions. Snap up those points and treat yourself!
How do the Loyalty Tiers work?
My Circle of Benefits program has three tiers: Babe, Bestie, and Queen. Join Babe by signing up. Earn 500 points to move to Bestie and 1,250 points to become Queen.
Can I buy extra points?
Nope! Earn points through shopping and other fun ways listed.
What can points be redeemed for?
Redeem points for discounts on Adaye purchases. Check the details in the βWays to Redeemβ section in your account.
How do I redeem points?
Apply points at checkout or on the My Account page. Redeem points for products on the Rewards page in your account.
How do I check my points balance?
You can see your points on your account dashboard or the Loyalty Program page when logged in.
When do new points post to my account?
Points appear in your account as soon as you complete a points-eligible action or purchase.
How can I get early access to sales + new products?
Iβll email you with early access opportunities. Keep an eye on your inbox!
Do my points expire?
Nope, your points donβt expire. Ever!
What happens to my points if I return a purchase?
Points are automatically adjusted when an order is refunded, partially refunded, or canceled.
What if I have questions about my rewards?
Contact me on my hotline for answers β Iβm here to help!
REFERRAL PROGRAM
How does the referral program work?
Give AED 40, Get AED 40!Β
When you refer a friend, they get AED 40 off their first order of AED 100 or more, and you get AED 40 off your next order. Share the love!
Can the referral code be used more than once?
Each code can be used only once.
Can referral codes be used on subscription purchases?
Yes! Referral codes can be used on both one-time and subscription purchases.
When do we receive our points for referrals?
Both you and your referred friend receive points after they place their order.
Is the referral program valid for all new customers?
Yes, itβs valid for new customers only.
Are there any exceptions to the referral program?
Yes, the program is not valid for purchases of the Empowered-Workspace Dispenser.
Do referral points expire?
Nope! Your referral points donβt expire.
How long do I have to achieve a VIP tier?
You have a lifetime to reach VIP status. Start referring and earning perks today!
BRAND & INFLUENCER COLLABORATIONS
Do you work with influencers?
Absolutely! Apply to our Ambassador Program to be considered. Letβs make magic together!
Do you work with brands as partners?
Yes! For partnerships, contact me at heybabe@adaye.co or send a message online. I canβt wait to hear from you!
PRESS
Iβm media β how can I reach you about PR & press?
Contact me at heybabe@adaye.co or send a message online. Letβs get the buzz going!
OTHER QUESTIONS
How can I apply to work with you?
Share your profile and role at heybabe@adaye.co or send a message online.
What is your Privacy Policy?
You can read my full Privacy Policy here.